Placing an Order Online or by Phone
During the checkout process, you will find your confirmation page notifying you that your order is being processed. We encourage you to print this page for your records. Once your checkout is complete, we will send you an email confirmation of your order. You can check the status of your order anytime by selecting the “View Your Order” button on the order confirmation email.
All domestic orders with in the US and Canada will be shipped via UPS Ground, unless otherwise specified.
Orders shipped to addresses in the United States will be subject to appropriate sales tax, if applicable. In-stock merchandise will be shipped promptly after receipt of your order. We will notify you via email address provided if your merchandise is not in stock, or on back order. Once your package has shipped, you will receive an email confirmation with a tracking number for your reference.
We ship to PO Boxes and APO/FPO addresses.
If shipped via UPS ground, please expect a delivery arrival between 3 – 7 business days.
Returns & Exchanges
You may return undamaged items purchased from the site. Items must be in salable condition and must be returned within 14 business days of the original delivery with tags attached. Items worn will not be accepted for return or exchange. Non-returnable items include: Sale items, Panties, Bodysuits, Swimwear, or Silk.
Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven’t received the correct price on a product, please contact Customer Care or email us at firstname.lastname@example.org for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.
Order Totals & Backorder Charges
The order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling or charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped.
We are required by law to collect state sales tax on orders being shipped to the following state - CA. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required). If you have questions regarding sales tax, please feel free to email Customer Service at email@example.com.
For any questions please contact Customer Service at 650-323-7979 or via email at firstname.lastname@example.org.